YWCA Evanston – North Shore
The crisis line is operated by both staff and volunteers, including board members, community members, college students, stay-at-home mothers, and representatives from faith-based organizations, and serves as a 24-hour hotline for domestic abuse victims.
The crisis line provides immediate intervention, emotional support and service referrals, as well as a preliminary assessment to determine eligibility if the caller is requesting emergency shelter.
If eligibility requirements are met (the caller must be a victim of domestic violence and in immediate danger) and space is available, the crisis line worker provides instructions regarding transportation to Mary Lou’s Place, a domestic violence shelter for women and their children.
If space is not available, the caller is provided information about other sources of shelter, including a national 800 number that has information about shelters throughout the country and can connect women to out-of-state shelters at no cost.